HOW TO MAKE YOUR RESERVATION
To make your reservation, send us an email, give us a call, or visit our website at www.landsby.ca.
PAYMENTS
Deposits:
- More than 60 days from departure, deposits of 25% are required.
- 60 days – 31 days prior to departure, an additional 25% deposit is required.
- 30 days prior to departure, full payment and/or final balance is required.
Full payment at the time of booking for stand-alone flights, rail, transfers & day tours. There are tours and experiences which will require a different deposit structure and you will be advised prior to booking if this is the case.
Final Payment: Payment in full is required at the time of booking for reservations made less than 30 days before departure.
Credit card bookings: Your authorization to use your credit card number for deposit and/or final payment indicates your compliance with our booking terms and conditions whether or not you have actually signed the appropriate draft. Verbal authorization of your credit card confirms your reservation. For security purposes, we are required to collect the passenger’s credit card billing address as well as the CVV code.
OFFERS
*Sign up for the Landsby Newsletter and save 10% off your next experience.
Valid on new online bookings only and applicable to new newsletter subscribers only. This promotion cannot be used when booking offline with a Landsby travel professional.
Minimum purchase of $1000 on your booking to receive this discount. Applicable on trips booked between January 16, 2023 and December 31, 2024 for travel between January 16, 2023 and October 31, 2025. A deposit must be paid at the time of booking to receive the discount. This offer cannot be combined with any other offers or discounts and can be withdrawn at any time without notice.
This promotion does not apply to the following products:
- Any travel product booked offline with a Landsby travel professional.
- Any rail-only booking with VIA Rail.
- Any rail-only booking with Rocky Mountaineer.
- Packages including rail do apply if booked online.
- Any flight-only booking is not included in this promotion.
This promotion cannot be combined with other promotions or discount programs such as the Edvantage Travel program.
Offer can be withdrawn at any time
Not combinable with any other offers
Other conditions may apply.
CANCELLATIONS AND CHANGE FEES
For individual reservations, the following cancellation fees apply per person (unless otherwise noted):
• Airfare, rail travel, transfers, and day tours are non-refundable at the time of booking, whether it is a component in a package or stand-alone.
• 61 days or more to the departure date, we provide a full refund minus a $100 + HST transaction fee.
• 60 days to 31 days prior to departure date 50% of the total price (unless otherwise stated)
• Within 30 days of departure, including on and after departure date 100% of the total price.
Cancellation fees may also apply to any additional services, including accommodations and optional excursions, reserved prior to, during, and after the tour. Please verify with a Landsby travel advisor if you have any questions.
CHANGES OR CANCELLATIONS TO TOURS
Tour cancellation: Landsby reserves the right to cancel or re-schedule any tour departure in accordance with operating requirements or circumstances beyond its control. Landsby will try to re-book the same or a similar tour.
Landsby cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through Landsby.
TRAVEL INSURANCE
Landsby recommends that all passengers purchase comprehensive travel insurance.
INFECTIOUS DISEASE AND COVID-19
You acknowledge the risks related to the spread of infectious or contagious diseases. It remains the responsibility of you, the traveller, to take the necessary precautions applicable to health hazards, including but not limited to COVID-19. To ensure the safety of all guests and employees, resorts/hotels/airlines and cruise lines may have mandatory safety protocols in place, and the availability of their services and facilities may be impacted without notice.
Please refer to https://travel.gc.ca/ for up-to-date information on visiting Canada.
PARTICIPATION
For the benefit of everyone on your vacation, Landsby reserves the right to accept or reject any person as a tour participant and to remove from the tour any participant whose conduct is deemed incompatible with the interests of the other participants.
TRAVELLERS WHO NEED SPECIAL ASSISTANCE OR SPECIAL NEEDS
We ask you to outline any disability or special needs requiring attention to Landsby at the time the reservation is made. Landsby will make reasonable attempts to accommodate the special needs of disabled travellers, but is not responsible in the event it is unable to do so, nor is it responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Most transportation services, including the touring motorcoach, are not equipped with wheelchair ramps. We regret that we cannot guarantee individual assistance to a tour participant for walking, dining, getting on and off motor coaches and other vehicles, or other personal needs. A qualified and physically able companion must accompany travellers who require such assistance and must assume full responsibility for the handicapped participant’s well-being. Motorized scooters are unsuitable for touring vacations in Europe.
SMOKING POLICY
Smoking is not allowed on transportation that is exclusively provided by Landsby.
PRICE GUARANTEE
All tour prices are based on rates (including foreign exchange rates) available at the time of booking. The current price will be confirmed at the time of reservation. Prices are quoted in Canadian funds. However, once Landsby has received your deposit for any tour, that land price is guaranteed, and any subsequent land cost increases are at our expense, not including surcharges and any government tax increases. Airfares included as part of air-inclusive tour prices are guaranteed at the time of booking. Tour prices are per person, based on double occupancy unless otherwise noted. Single-room supplements along with triple and quad room reductions are listed where applicable.
PASSPORTS & VISAS
All passengers require a valid passport. Certain countries require that the passport be valid for 6 months beyond the date of return. It is the passengers’ responsibility to obtain all visas and entry documents, and to meet all health advisories and any documents required by laws, regulations, orders, and/or requirements of the countries to be visited. Your Travel Advisor can advise you of the necessary documents required or you can visit this link for more information: https://www.iatatravelcentre.com/
ACCOMMODATIONS & SERVICES
The Operators shall be responsible to the passenger for supplying the services and accommodations outlined in this brochure, except where such services cannot be fulfilled or the itinerary is changed due to delays or other causes beyond the control of the Operators. In most circumstances, the Operators will do their best to provide comparable services, accommodation, and itineraries. No refunds will be given in this scenario.
REFUNDS
Please note that any request for a refund is subject to the terms and conditions of the brochure; no refund can be made for unused services, for unused transportation where group activity tickets are involved, or for voluntary modifications made by the tour participant.
RESPONSIBILITY
Landsby and its employees and agents only act as representatives of the passengers and accept no responsibility for the passengers or for the quality of services provided in hotels, by airlines, trains, buses, or any other vehicle used in connection with the trip. This also applies to delays, luggage loss or damage, or accidents incurred by passengers resulting from the use of these means of transportation, whatever the cause. If for the comfort or well-being of passengers or for any other reason, it becomes necessary or advisable to change itinerary or arrangements, these changes will be made without any compensation due.
Landsby shall not be liable for failure in any of its obligations including any loss or damage resulting from any delay, cancellation, adverse weather conditions, loss of personal belongings, illness, bodily injury, accident, death, deterioration of Services, inconvenience, loss of enjoyment, disappointment or frustration, either mental or physical due to any Acts of God, force majeure or third party wrongdoing.
All bookings made with any provider of transport, facilities, meals, other goods or any services, are subject to the terms and conditions imposed by them in relation to matters not covered by our agreement. This includes any of the above-mentioned Operators in the Landsby group of companies.
It is your responsibility to comply with the terms, conditions, or requirements of any service provider, or any country or governmental authorities, or to bear any costs or losses incurred as a consequence of your not complying with them.
Every effort is made to ensure product accuracy, however, Landsby cannot be held responsible for printing, typographical errors, or errors arising from unforeseen circumstances.
ITINERARY VARIATIONS
Landsby constantly strives to improve its itineraries. If such improvements can be made, or unforeseen circumstances beyond our control make changes necessary, we reserve the right to vary itineraries and to substitute hotels. At certain peak periods, duplicate departures may operate, and sometimes in reverse order, in which case hotels may change from those stated on the itinerary pages.
TRADE NAME
Landsby
A Division of OST.travel Inc.
142 Westmount Avenue, 2nd Floor, Toronto, Ontario, M6H 3K6
www.landsby.ca
Retail TICO Number: 50014459
Wholesale TICO Number: 50014570
