Privacy Policy
Privacy Policy
PRIVACY POLICY
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.landsby.ca (the “Site”).
Who We Are
Landsby is a division of OST.travel Inc., a collection of travel brands. Landsby is referred to in this policy as ‘us’, ‘we’, or ‘our’ and is committed to protecting and respecting your informational privacy.
Landsby is TICO certified and registered under TICO Registration #50014459 and #50014570. We create unique and immersive experiences for travellers in Canada.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse the Site, we collect information about the individual pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected data as Device Information.
We collect Device Information using the following technologies:
Cookies – data files that may include a unique anonymous identifier. Learn more at allaboutcookies.org.
Log files – track actions on the Site and collect information such as IP address, browser type, ISP, referring/exit pages, and timestamps.
Web beacons, tags, and pixels – electronic files used to record browsing behaviour.
When you contact us, request information, subscribe to our newsletter, or make a purchase through the Site, we collect personal data, including your name, gender, billing and shipping address, payment information (e.g., credit card numbers), email address, and phone number. We refer to this as Order Information.
When we talk about “Personal Information” in this Privacy Policy, we are referring to both Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use Order Information to fulfill purchases made through the Site (e.g., payment processing, shipping, confirmations). We also use it to:
Communicate with you
Screen for potential risk or fraud
Send you updates, offers, or content relevant to your travel interests (in line with your preferences)
Send SMS communications, only with your explicit consent
We use Device Information to screen for fraud, analyze Site usage, and improve our user experience and marketing campaigns.
We also use Lucky Orange, a user analytics tool, to help us understand how users interact with our Site and improve usability. Lucky Orange collects anonymized behavioral data such as time spent on pages, click activity, and device type. For details, please visit luckyorange.com.
SMS COMMUNICATIONS
If you consent to receive SMS messages from Landsby, you agree to receive travel-related updates, booking confirmations, and promotional content from us. Message frequency may vary. Standard message and data rates may apply depending on your carrier and mobile plan. You may opt out at any time by replying STOP. For support, reply HELP or contact us at discover@landsby.ca.
We do not share phone numbers or SMS consent with any third parties or affiliates for marketing purposes.
Visit https://landsby.ca/privacy-policy to review this policy and our terms and conditions.
SHARING YOUR PERSONAL INFORMATION
We share Personal Information with trusted third-party service providers to help us operate our Site and deliver services to you. This may include platforms for travel booking, payment processing, and analytics. For example, we use:
Google Analytics to understand how our customers use the Site. Learn more at Google Privacy Policy and opt out here.
We may also disclose Personal Information when required to comply with legal obligations or protect our legal rights.
We do not sell or rent your personal information, and we do not share SMS consent or phone numbers with affiliates or third parties for marketing purposes.
BEHAVIOURAL ADVERTISING
We use your Personal Information to show you targeted ads or marketing communications we think may interest you. You can learn more about targeted advertising by visiting the Network Advertising Initiative.
You can opt out of targeted advertising here:
Or opt out via the DAA opt-out portal.
DO NOT TRACK
Please note that we do not alter our Site’s data collection or usage practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access, correct, update, or delete your Personal Information. To do so, please contact us using the contact details below.
If you are located in Europe, we process your information to fulfill contracts (e.g., a booking) or to pursue our legitimate business interests. Your information may be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we retain your Order Information for our records unless and until you request deletion.
APPLICABLE LAW AND DISPUTE RESOLUTION
This policy is governed by the laws of Ontario, Canada. Any legal claims must be brought in the courts of Ontario, Canada.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.
CONTACT US
For more information about our privacy practices or to exercise your rights, please contact us at:
Landsby ℅ OST.travel Inc. Privacy Policy
142 Westmount Avenue, 2nd Floor
Toronto, Ontario, M6H 3K6
Canada
Email: discover@landsby.ca
Last Updated: June 2025
